Frequently Asked Questions
Join Equana Minds
Equana Minds is an Australian telehealth platform connecting clients with psychologists, counsellors, and therapists who share their cultural background and speak their language. We were founded on the belief that great therapy starts with being understood, clinically and personally, and we’re building a community of clinicians who feel the same way.
We’re looking for registered, qualified therapists who bring something more than clinical skill: lived cultural insight, language fluency, or a deep professional commitment to working with multicultural and multilingual clients. Whether you’re a first- or second-generation Australian based therapist, or someone whose practice has always centred culturally responsive care, we’d love to hear from you.
We onboard four therapist types: registered psychologists, clinical psychologists, counsellors and psychotherapists, and accredited mental health social workers. Further details are on our Join Us page.
You’ll need to hold current registration with the relevant body for your discipline:
Psychologists and clinical psychologists – full general registration or clinical endorsement with AHPRA
Counsellors and psychotherapists – Registration with PACFA or ACA
Accredited mental health social workers – current AMHSW accreditation with the AASW
You’ll also need to be registered with Medicare. if you’d like to see clients under the Better Access program (psychologists, clinical psychologists, and AMHSWs).
Yes. All therapists on the platform need to hold their own current professional indemnity (minimum $2 million cover per claim) insurance and public liability insurance (desirable). We’ll ask to sight your certificate of currency during onboarding and at renewal.
You’ll join us as an independent contractor. You will not be an employee of Equana Minds.
We ask therapists to offer a minimum of 5 client-facing hours per week. Beyond that, you set your own availability.
Absolutely. Most of our therapists work across multiple settings, and we’re set up to fit alongside that. As a contractor, you’re free to maintain other practice arrangements as long as there’s no conflict with the clients you see through Equana Minds.
Start by submitting an expression of interest through our Contact Us form. From there, the process typically involves a credentials check, a conversation with our team to talk through fit and what you’re looking for, and onboarding onto our platform.
How We Work
For many of our therapists, working with clients who share their background is some of the most rewarding work they do. Equana Minds is built around making that kind of work sustainable and central to your caseload, rather than something that happens occasionally.
Clients can find you in two ways. Our Get Matched tool guides them through a short series of questions, preferred language, therapist type, and what they’re looking for, and suggests therapists who might be a good fit. Clients can also Browse Therapists profiles directly and book in.
Yes. You set your own availability through our platform, decide how many client-facing hours you want to take on each week, and can adjust as your circumstances change. We don’t push clients onto you, they book based on your stated availability.
We offer three session formats, all delivered via secure video call:
20-minute intro session (individuals only, one-off)
50-minute individual session
80-minute couples session
Absolutely. Many of our therapists work across two or more languages, which significantly broadens the clients you can support. You list your working languages on your profile, and clients filter accordingly.
Absolutely. We encourage therapists of all languages and backgrounds to work with us, including English only speakers.
Our clients are individual adults and couples across Australia, with a meaningful proportion coming from multicultural and multilingual backgrounds. Presentations span the full range of adult mental health or relationship concerns. While many clients are drawn to Equana Minds specifically for cultural and linguistic match, others come simply because they want quality telehealth therapy – your scope of practice and stated areas of interest guide who books with you.
Yes. While sessions can be conducted in any of your working languages, clinical notes, treatment plans, and any documentation supporting Medicare or private health processes are kept in English. This keeps things consistent with Australian regulatory requirements and makes referral and rebate processes straightforward for clients.
The Essentials
We offer a competitive fixed fee per session, set by Equana Minds and paid to you for each session you deliver. Full fee details are shared during your application process.
We handle the administrative side of Medicare and private health insurance processing for you. You’ll provide the clinical input, including any documentation required, and our team and platform take care of claims processing and client invoicing.
We use Halaxy to power our bookings, payments, clinical records, and telehealth video sessions. Halaxy is a trusted, Australian-built practice management platform used widely across the healthcare sector. In Halaxy you will manage your calendar, session notes, and client records. You can learn more at halaxy.com.
A device with a good-quality camera and microphone (laptop, desktop, or tablet), a reliable internet connection, and a private, professional-quality space for sessions. No additional software downloads are required as sessions run through Halaxy’s secure browser-based video platform.
Our team handles client onboarding, billing, Medicare and private health claims, technical support, and the platform itself, so your focus stays on clinical work.
Yes. Private telehealth practice can be isolating and so we’re actively building a therapist community to change that. Peer consultation sessions will begin shortly after launch. The goal is for Equana Minds to feel like somewhere you belong, not just somewhere you log in to deliver sessions.
We’re committed to building professional development opportunities tailored to the work our therapists actually do. This is a developing area for us, and we’ll keep therapists informed as offerings come online, and we welcome input on what would be most useful.
Therapists remain responsible for arranging their own clinical supervision in line with the requirements of their registration body. That said, supervision is something we plan to offer through Equana Minds in the future.
If you’ve got ideas, we want to hear them.
Prospective therapists can reach us through the Join Us page or get in touch directly.
